Accessibility Statement

1. Our Commitment

ZENTHIA HEALTH is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to our website and Patient Portal. We believe that health information and telehealth services should be accessible to all individuals, regardless of ability.

2. Conformance Status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA.

ZENTHIA HEALTH is partially conformant with WCAG 2.1 level AA. Partial conformance means that some parts of the content do not fully conform to the accessibility standard. We are actively working to achieve full conformance and welcome your feedback on areas that need improvement.

3. Accessibility Features

Our website includes the following accessibility features designed to support users with disabilities:

• Keyboard Navigation: All interactive elements are accessible via keyboard, with visible focus indicators for easy navigation without a mouse.
• Screen Reader Compatibility: Semantic HTML structure, ARIA labels, and landmark regions ensure compatibility with screen readers including JAWS, NVDA, and VoiceOver.
• Color Contrast: Text and interactive elements maintain a minimum contrast ratio of 4.5:1 against backgrounds, meeting WCAG AA standards for readability.
• Resizable Text: Content remains functional and readable when text is resized up to 200% using browser zoom controls.
• Skip Links: A "Skip to Main Content" link is available at the top of every page to bypass repetitive navigation.
• Form Labels: All form inputs have associated labels, fieldsets for grouped controls, and clear error messaging with multiple sensory cues.
• Alt Text for Images: Meaningful images include descriptive alt text. Decorative images are marked with empty alt attributes to avoid screen reader clutter.

4. Assistive Technologies

We test our website with the following assistive technologies to ensure broad compatibility:

• Screen readers: JAWS, NVDA, VoiceOver (macOS/iOS), TalkBack (Android)
• Voice control software: Dragon NaturallySpeaking
• Browser zoom and text-only magnification
• High contrast mode and custom color schemes

5. Known Limitations

Despite our best efforts, some areas of the website may not yet fully meet accessibility standards:

• Some legacy PDF documents within the Patient Portal may not have fully accessible markup. We are working to remediate these documents and provide accessible alternatives upon request.
• Embedded third-party video content may not include captions. We are requiring all new video content to include closed captions and transcripts.
• Some interactive data visualizations in the Health Dashboard may not be fully navigable via keyboard. We are developing accessible alternatives including tabular data views.

6. Feedback & Support

We welcome your feedback on the accessibility of ZENTHIA HEALTH. If you encounter any accessibility barriers or need assistance accessing content, please let us know and we will make every reasonable effort to provide the information in an accessible format.

Email: accessibility@zenthiahealth.com

Phone: +1 (800) 555-0199 (Mon-Fri, 9am-5pm ET)

Address: ZENTHIA HEALTH Accessibility Office, 123 Wellness Boulevard, Suite 400, New York, NY 10001

7. Accessibility in Our Telehealth Platform

Our telehealth services are delivered through platforms that meet accessibility requirements including:

• Real-time captioning available for video consultations upon request
• Chat-based consultation alternatives for users who prefer text communication
• Appointment reminders available via email, SMS, and push notification
• All patient communications and educational materials available in accessible formats upon request

8. Enforcement Procedure

If you submit a complaint or report an accessibility issue, our team will acknowledge receipt within 2 business days. We aim to resolve accessibility complaints within 10 business days, and we will keep you informed of our progress throughout the process. If you are unsatisfied with our response, you may escalate your concern to our Patient Experience Director at the contact information above.

9. Third-Party Content

Our website may link to or embed third-party content and services that we do not control. While we select partners with accessibility in mind, we cannot guarantee the accessibility of external websites or services. We encourage you to review the accessibility statements of any third-party platforms you access through our site.

10. Continuous Improvement

Accessibility is an ongoing commitment. We conduct quarterly accessibility audits using automated tools and manual testing by users with disabilities. We prioritize accessibility improvements in our product roadmap and allocate resources to address identified barriers promptly. Our design and engineering teams receive regular accessibility training to ensure new features meet standards from the outset.

11. Formal Complaints

If you believe we have not adequately responded to your accessibility concerns, you have the right to file a formal complaint with the U.S. Department of Health and Human Services Office for Civil Rights. Information about filing a complaint is available at www.hhs.gov/ocr/complaints.